Overview

The document outlines the NIPC Operationalisation Plan, focusing on three main sections: a Service Level Agreement (SLA), Customer Service Interface, and Communication Strategy. The SLA details the agreement between the Nigeria Investment Promotion Commission (NIPC) and its clients, aiming to enhance transparency, process efficiency, and economic benefits measurement. It covers goals, objectives, stakeholders, periodic review, service scope, service management, and sanctions. The plan is effective from August 1, 2023, with yearly reviews. Stakeholders include investors, corporations, international agencies, MDAs, foreign missions, multilateral organizations, NGOs, research institutions, and academia. Services include company registration facilitation, liaison services, and business entry permits.

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